Consider the following situations:

• Ignored a conflict that you had with a colleague only to take it out on a subordinate?

• Did something that you really didn’t want to do because you didn’t want to make someone else mad?

• Told off an innocent clerk in a store because you were really angry at someone or something else?

• Avoided telling someone that you didn’t want to see them anymore because you were afraid of their reaction and how it would affect you?

• Had thoughts of revenge against a customer who treated you badly?

• Had to listen to a customer who was abusive in an effort to keep your job?

• Been abusive to a spouse or family member, either verbally or physically, because you were angry at something else?

• Went along with a plan that you didn’t like just to avoid conflict and then felt resentful the entire time?

• Ran away from conflict by burying yourself in work or just ignoring the facts?

• Lied about there being “nothing wrong” just because you don’t want to take the trouble to examine the conflict?

• Been fired from a job for losing your temper?Had an argument with a colleague that resulted in getting a reprimand or worse?
• Was told you were too angry and unreasonable to talk to?

• Was told that you were too passive and should get angry?