Effective Communication at Work

Posted on: July 2, 2007

Recent research findings indicate that:

  • The average worker spends 50 per cent of his or her time at work communicating with others.
  • Success in business is 85 per cent dependent upon effective communication and emotional intelligence skills.
  • Twenty-five per cent of all workplace errors are the result of poor communication, or lack of communication skills.

Given a careful review of these findings, it is surprising how little time we invest in developing our day-to-day communications skills. How we communicate is often based on what we have picked up from experience; and, many of the ways in which we communicate have developed into habitual patterns – things that we do automatically, unconsciously and without thinking. Some of these habitual patterns are helpful while many of them are not.

Communication is one of the four topics taught in the Anderson & Anderson model of anger management intervention. The other three topics are anger management, stress management and emotional intelligence. Each of these topics can be offered in on-site trainings for businesses in various industries, as well as in organized sports.

The initial assessment will help you identify the habits that you have developed over time, identifying those that are ineffective and developing the skills to replace them with more effectively assertive communication habits.


As a result of participating in the Anderson & Anderson on-site workshop on effective communication, you will:

  • Learn about the communication process
  • Understand the ineffective styles of communication
  • Be able to listen more effectively
  • Develop insights into the personal preferences of others
  • Learn how to communicate assertively
  • Learn how to adapt your current approach to communicate more effectively
  • Find communicating with others less stressful.

To enroll in an Anderson & Anderson course, or to purchase our Home Study Anger Management course, contact our office at 310-207-3591 or visit our website at

George Anderson, MSW, BCD, CAMF

Diplomate, American Association of Anger Management Providers


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