ANGER ON MY MIND

What is emotional competence?

Posted on: June 19, 2008

In my continuing quest to broaden the understanding of anger/conflict  management  I am presenting an article on emotional competence. I believe that understating our emotions can and will guide us to a greater sense of peace.

Publication Date: 1998

SOURCES: This generic competence framework distills findings from: MOSAIC competencies for professional and administrative occupations (U.S. Office of Personnel Management); Spencer and Spencer, Competence at Work; and top performance and leadership competence studies published in Richard H. Rosier (ed.), The Competency Model Handbook, Volumes One and Two (Boston : Linkage, 1994 and 1995), especially those from Cigna, Sprint, American Express, Sandoz Pharmaceuticals; Wisconsin Power and Light; and Blue Cross and Blue Shield of Maryland. Much of the material that follows comes from Working with Emotional Intelligence by Daniel Goleman (Bantam, 1998).

PERSONAL COMPETENCE

Self-Awareness

EMOTIONAL AWARENESS: Recognizing one’s emotions and their effects. People with this competence:

  • Know which emotions they are feeling and why
  • Realize the links between their feelings and what they think, do, and say
  • Recognize how their feelings affect their performance
  • Have a guiding awareness of their values and goals

ACCURATE SELF-ASSESSMENT: Knowing one’s strengths and limits. People with this competence are:

  • Aware of their strengths and weaknesses
  • Reflective, learning from experience
  • Open to candid feedback, new perspectives, continuous learning, and self-development
  • Able to show a sense of humor and perspective about themselves

SELF-CONFIDENCE: Sureness about one’s self-worth and capabilities. People with this competence:

  • Present themselves with self-assurance; have “presence”
  • Can voice views that are unpopular and go out on a limb for what is right
  • Are decisive, able to make sound decisions despite uncertainties and pressures

Self-Regulation

SELF-CONTROL: Managing disruptive emotions and impulses. People with this competence:

  • Manage their impulsive feelings and distressing emotions well
  • Stay composed, positive, and unflappable even in trying moments
  • Think clearly and stay focused under pressure

TRUSTWORTHINESS: Maintaining standards of honesty and integrity. People with this competence:

  • Act ethically and are above reproach
  • Build trust through their reliability and authenticity
  • Admit their own mistakes and confront unethical actions in others
  • Take tough, principled stands even if they are unpopular

CONSCIENTIOUSNESS: Taking responsibility for personal performance. People with this competence:

  • Meet commitments and keep promises
  • Hold themselves accountable for meeting their objectives
  • Are organized and careful in their work

ADAPTABILITY: Flexibility in handling change. People with this competence:

  • Smoothly handle multiple demands, shifting priorities, and rapid change
  • Adapt their responses and tactics to fit fluid circumstances
  • Are flexible in how they see events

INNOVATIVENESS: Being comfortable with and open to novel ideas and new information. People with this competence:

  • Seek out fresh ideas from a wide variety of sources
  • Entertain original solutions to problems
  • Generate new ideas
  • Take fresh perspectives and risks in their thinking

Self-Motivation

ACHIEVEMENT DRIVE: Striving to improve or meet a standard of excellence. People with this competence:

  • Are results-oriented, with a high drive to meet their objectives and standards
  • Set challenging goals and take calculated risks
  • Pursue information to reduce uncertainty and find ways to do better
  • Learn how to improve their performance

COMMITMENT: Aligning with the goals of the group or organization. People with this competence:

  • Readily make personal or group sacrifices to meet a larger organizational goal
  • Find a sense of purpose in the larger mission
  • Use the group’s core values in making decisions and clarifying choices
  • Actively seek out opportunities to fulfill the group’s mission

INITIATIVE: Readiness to act on opportunities. People with this competence:

  • Are ready to seize opportunities
  • Pursue goals beyond what’s required or expected of them
  • Cut through red tape and bend the rules when necessary to get the job done
  • Mobilize others through unusual, enterprising efforts

OPTIMISM: Persistence in pursuing goals despite obstacles and setbacks. People with this competence:

  • Persist in seeking goals despite obstacles and setbacks
  • Operate from hope of success rather than fear of failure
  • See setbacks as due to manageable circumstance rather than a personal flaw

SOCIAL COMPETENCE

Social Awareness

EMPATHY: Sensing others’ feelings and perspective, and taking an active interest in their concerns. People with this competence:

  • Are attentive to emotional cues and listen well
  • Show sensitivity and understand others’ perspectives
  • Help out based on understanding other people’s needs and feelings

SERVICE ORIENTATION: Anticipating, recognizing, and meeting customers’ needs. People with this competence:

  • Understand customers’ needs and match them to services or products
  • Seek ways to increase customers’ satisfaction and loyalty
  • Gladly offer appropriate assistance
  • Grasp a customer’s perspective, acting as a trusted advisor

DEVELOPING OTHERS: Sensing what others need in order to develop, and bolstering their abilities. People with this competence:

  • Acknowledge and reward people’s strengths, accomplishments, and development
  • Offer useful feedback and identify people’s needs for development
  • Mentor, give timely coaching, and offer assignments that challenge and grow a person’s skill

LEVERAGING DIVERSITY: Cultivating opportunities through diverse people. People with this competence:

  • Respect and relate well to people from varied backgrounds
  • Understand diverse worldviews and are sensitive to group differences
  • See diversity as opportunity, creating an environment where diverse people can thrive
  • Challenge bias and intolerance

POLITICAL AWARENESS: Reading a group’s emotional currents and power relationships. People with this competence:

  • Accurately read key power relationships
  • Detect crucial social networks
  • Understand the forces that shape views and actions of clients, customers, or competitors
  • Accurately read situations and organizational and external realities

Social Skills

INFLUENCE: Wielding effective tactics for persuasion. People with this competence:

  • Are skilled at persuasion
  • Fine-tune presentations to appeal to the listener
  • Use complex strategies like indirect influence to build consensus and support
  • Orchestrate dramatic events to effectively make a point

COMMUNICATION: Sending clear and convincing messages. People with this competence:

  • Are effective in give-and-take, registering emotional cues in attuning their message
  • Deal with difficult issues straightforwardly
  • Listen well, seek mutual understanding, and welcome sharing of information fully
  • Foster open communication and stay receptive to bad news as well as good

LEADERSHIP: Inspiring and guiding groups and people. People with this competence:

  • Articulate and arouse enthusiasm for a shared vision and mission
  • Step forward to lead as needed, regardless of position
  • Guide the performance of others while holding them accountable
  • Lead by example

CHANGE CATALYST: Initiating or managing change. People with this competence:

  • Recognize the need for change and remove barriers
  • Challenge the status quo to acknowledge the need for change
  • Champion the change and enlist others in its pursuit
  • Model the change expected of others

CONFLICT MANAGEMENT: Negotiating and resolving disagreements. People with this competence:

  • Handle difficult people and tense situations with diplomacy and tact
  • Spot potential conflict, bring disagreements into the open, and help deescalate
  • Encourage debate and open discussion
  • Orchestrate win-win solutions

BUILDING BONDS: Nurturing instrumental relationships. People with this competence:

  • Cultivate and maintain extensive informal networks
  • Seek out relationships that are mutually beneficial
  • Build rapport and keep others in the loop
  • Make and maintain personal friendships among work associates

COLLABORATION AND COOPERATION: Working with others toward shared goals. People with this competence:

  • Balance a focus on task with attention to relationships
  • Collaborate, sharing plans, information, and resources
  • Promote a friendly, cooperative climate
  • Spot and nurture opportunities for collaboration

TEAM CAPABILITIES: Creating group synergy in pursuing collective goals. People with this competence:

  • Model team qualities like respect, helpfulness, and cooperation
  • Draw all members into active and enthusiastic participation
  • Build team identity, esprit de corps, and commitment
  • Protect the group and its reputation; share credit
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1 Response to "What is emotional competence?"

hi, there’s an interesting daniel goleman dialogue series where he discusses various applications of emotional/social intelligence with some interesting thinkers. they’re available at http://www.morethansound.net, i thought you might find them worthwhile

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