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What is emotional competence?
Posted June 19, 2008
on:In my continuing quest to broaden the understanding of anger/conflict management I am presenting an article on emotional competence. I believe that understating our emotions can and will guide us to a greater sense of peace.
Publication Date: 1998 |
SOURCES: This generic competence framework distills findings from: MOSAIC competencies for professional and administrative occupations (U.S. Office of Personnel Management); Spencer and Spencer, Competence at Work; and top performance and leadership competence studies published in Richard H. Rosier (ed.), The Competency Model Handbook, Volumes One and Two (Boston : Linkage, 1994 and 1995), especially those from Cigna, Sprint, American Express, Sandoz Pharmaceuticals; Wisconsin Power and Light; and Blue Cross and Blue Shield of Maryland. Much of the material that follows comes from Working with Emotional Intelligence by Daniel Goleman (Bantam, 1998).
PERSONAL COMPETENCE
Self-Awareness
EMOTIONAL AWARENESS: Recognizing one’s emotions and their effects. People with this competence:
- Know which emotions they are feeling and why
- Realize the links between their feelings and what they think, do, and say
- Recognize how their feelings affect their performance
- Have a guiding awareness of their values and goals
ACCURATE SELF-ASSESSMENT: Knowing one’s strengths and limits. People with this competence are:
- Aware of their strengths and weaknesses
- Reflective, learning from experience
- Open to candid feedback, new perspectives, continuous learning, and self-development
- Able to show a sense of humor and perspective about themselves
SELF-CONFIDENCE: Sureness about one’s self-worth and capabilities. People with this competence:
- Present themselves with self-assurance; have “presence”
- Can voice views that are unpopular and go out on a limb for what is right
- Are decisive, able to make sound decisions despite uncertainties and pressures
Self-Regulation
SELF-CONTROL: Managing disruptive emotions and impulses. People with this competence:
- Manage their impulsive feelings and distressing emotions well
- Stay composed, positive, and unflappable even in trying moments
- Think clearly and stay focused under pressure
TRUSTWORTHINESS: Maintaining standards of honesty and integrity. People with this competence:
- Act ethically and are above reproach
- Build trust through their reliability and authenticity
- Admit their own mistakes and confront unethical actions in others
- Take tough, principled stands even if they are unpopular
CONSCIENTIOUSNESS: Taking responsibility for personal performance. People with this competence:
- Meet commitments and keep promises
- Hold themselves accountable for meeting their objectives
- Are organized and careful in their work
ADAPTABILITY: Flexibility in handling change. People with this competence:
- Smoothly handle multiple demands, shifting priorities, and rapid change
- Adapt their responses and tactics to fit fluid circumstances
- Are flexible in how they see events
INNOVATIVENESS: Being comfortable with and open to novel ideas and new information. People with this competence:
- Seek out fresh ideas from a wide variety of sources
- Entertain original solutions to problems
- Generate new ideas
- Take fresh perspectives and risks in their thinking
Self-Motivation
ACHIEVEMENT DRIVE: Striving to improve or meet a standard of excellence. People with this competence:
- Are results-oriented, with a high drive to meet their objectives and standards
- Set challenging goals and take calculated risks
- Pursue information to reduce uncertainty and find ways to do better
- Learn how to improve their performance
COMMITMENT: Aligning with the goals of the group or organization. People with this competence:
- Readily make personal or group sacrifices to meet a larger organizational goal
- Find a sense of purpose in the larger mission
- Use the group’s core values in making decisions and clarifying choices
- Actively seek out opportunities to fulfill the group’s mission
INITIATIVE: Readiness to act on opportunities. People with this competence:
- Are ready to seize opportunities
- Pursue goals beyond what’s required or expected of them
- Cut through red tape and bend the rules when necessary to get the job done
- Mobilize others through unusual, enterprising efforts
OPTIMISM: Persistence in pursuing goals despite obstacles and setbacks. People with this competence:
- Persist in seeking goals despite obstacles and setbacks
- Operate from hope of success rather than fear of failure
- See setbacks as due to manageable circumstance rather than a personal flaw
SOCIAL COMPETENCE
Social Awareness
EMPATHY: Sensing others’ feelings and perspective, and taking an active interest in their concerns. People with this competence:
- Are attentive to emotional cues and listen well
- Show sensitivity and understand others’ perspectives
- Help out based on understanding other people’s needs and feelings
SERVICE ORIENTATION: Anticipating, recognizing, and meeting customers’ needs. People with this competence:
- Understand customers’ needs and match them to services or products
- Seek ways to increase customers’ satisfaction and loyalty
- Gladly offer appropriate assistance
- Grasp a customer’s perspective, acting as a trusted advisor
DEVELOPING OTHERS: Sensing what others need in order to develop, and bolstering their abilities. People with this competence:
- Acknowledge and reward people’s strengths, accomplishments, and development
- Offer useful feedback and identify people’s needs for development
- Mentor, give timely coaching, and offer assignments that challenge and grow a person’s skill
LEVERAGING DIVERSITY: Cultivating opportunities through diverse people. People with this competence:
- Respect and relate well to people from varied backgrounds
- Understand diverse worldviews and are sensitive to group differences
- See diversity as opportunity, creating an environment where diverse people can thrive
- Challenge bias and intolerance
POLITICAL AWARENESS: Reading a group’s emotional currents and power relationships. People with this competence:
- Accurately read key power relationships
- Detect crucial social networks
- Understand the forces that shape views and actions of clients, customers, or competitors
- Accurately read situations and organizational and external realities
Social Skills
INFLUENCE: Wielding effective tactics for persuasion. People with this competence:
- Are skilled at persuasion
- Fine-tune presentations to appeal to the listener
- Use complex strategies like indirect influence to build consensus and support
- Orchestrate dramatic events to effectively make a point
COMMUNICATION: Sending clear and convincing messages. People with this competence:
- Are effective in give-and-take, registering emotional cues in attuning their message
- Deal with difficult issues straightforwardly
- Listen well, seek mutual understanding, and welcome sharing of information fully
- Foster open communication and stay receptive to bad news as well as good
LEADERSHIP: Inspiring and guiding groups and people. People with this competence:
- Articulate and arouse enthusiasm for a shared vision and mission
- Step forward to lead as needed, regardless of position
- Guide the performance of others while holding them accountable
- Lead by example
CHANGE CATALYST: Initiating or managing change. People with this competence:
- Recognize the need for change and remove barriers
- Challenge the status quo to acknowledge the need for change
- Champion the change and enlist others in its pursuit
- Model the change expected of others
CONFLICT MANAGEMENT: Negotiating and resolving disagreements. People with this competence:
- Handle difficult people and tense situations with diplomacy and tact
- Spot potential conflict, bring disagreements into the open, and help deescalate
- Encourage debate and open discussion
- Orchestrate win-win solutions
BUILDING BONDS: Nurturing instrumental relationships. People with this competence:
- Cultivate and maintain extensive informal networks
- Seek out relationships that are mutually beneficial
- Build rapport and keep others in the loop
- Make and maintain personal friendships among work associates
COLLABORATION AND COOPERATION: Working with others toward shared goals. People with this competence:
- Balance a focus on task with attention to relationships
- Collaborate, sharing plans, information, and resources
- Promote a friendly, cooperative climate
- Spot and nurture opportunities for collaboration
TEAM CAPABILITIES: Creating group synergy in pursuing collective goals. People with this competence:
- Model team qualities like respect, helpfulness, and cooperation
- Draw all members into active and enthusiastic participation
- Build team identity, esprit de corps, and commitment
- Protect the group and its reputation; share credit
Carlos R. Todd featured in the June 2008 issue of the Time Inc. magazine Real Simple
Posted May 19, 2008
on:As a representation of his growing influence in the world of anger management, Carlos Todd has been featured in the Time Inc. magazine “Real Simple.” Visit http://www.realsimple.com/realsimple/gallery/0,21863,1779636,00.html to read the article titled “16 Ways to Manage Your Anger ” or pick up a copy of Real Simple at a news stand near you.
Do you struggle with anger in your work or relationships? We can help. Since 2007 we have helped several thousand individuals through our online and live anger management classes in Charlotte, NC. Our program was developed by Dr. Carlos Todd. Dr. Todd continues to see patients daily who struggle with anger?
Who can benefit from anger management?
• Anyone who has been told they have an anger management problem.
• Anyone with explosive anger
• Anyone who has been mandated by an employer.
• Anyone on in Georgia, South Carolina, North Carolina or Virginia
• Couples who struggle with anger.
• Those ordered to anger management for multiple sessions
Contact us at www.masteringconflict.com. To reach Dr. Todd directly please call to 704-804-0841 or email him at Ctodd@conflictcoaching.co
103 free anger management tips
Posted November 30, 2007
on:- Exercise
- Read a book
- Breathe deeply
- Talk with a friend
- Transferring the situation from negative to positive by self talk
- HALT find out if you are hungry, angry, lonely or tired
- Take a long bubble bath
- Have a sexual encounter to release your endorphins
- Take a walk in the park
- Talk about the issue at hand
- Have a good cry
- Write down the pros and cons about how to deal with the situation
- Walk away
- Go to a 24 hour establishment and sit in the parking lot and review the situation
- Remove yourself from the situation
- Go shopping
- Go out to dinner with friends
- Paint your nails
- Work on a project in your garage
- Spend time with someone that is dear to you
- Do something special for someone else and keep it to yourself
- Use paint to create how you feel on paper
- Clean your home
- Mow your lawn
- Write a story about the situation
- Listen to your favorite song
- Take a long drive through a very scenic area
- Go sit by a body of water and calm down
- Talk about what you are angry about
- Identify other emotions that you are truly feeling
- Ask yourself what is the real reason you are angry
- Go to the spa
- Seek professional help
- Learn to laugh
- Watch a comedy
- Dance
- Go to a night club and have fun
- evaluate all of your current relationships
- evaluate how people in your life addressed anger when you were a child
- Find out what are appropriate and inappropriate ways to express anger
- Play your favorite sport
- Forgive the person you are angry with
- Practice self talk to calm down
- Replay in your head the positive way to deal with the situation in which you are angry
- Prepare one of your favorite meals
- Talk on the phone with someone to help you calm down
- Compose a story regarding the situation and develop two endings one that discusses what happens if you follow thru with your anger and one that explains what happens when you express your anger appropriately
- Find a place that is special to only you and go there to think
- Smile, the more you smile, the more difficult it is to stay angry
- Have a massage in your home
- Scream as loud as you can, then regroup
- Prayer
- Live your dreams
- Count to ten
- Anger is a secondary emotions—always find our what is driving your anger
- Be always aware of your emotional state
- Check your perception of the situation
- Angry thinking creates anger-transform your thoughts
- Anger is a normal emotion-embrace it
- Never follow another driver in anger
- Never listen to your angry self talk
- Be aware of your emotional state
- Take breaks
- Avoid fatigue
- Take responsibility for your own actions
- Avoid the tendency to be always right
- Go for a long drive
- Go for a long walk
- Reduce stress
- Lower your expectations
- Mediate
- Walk away— repeated because this very important but hard to do.
- Avoid excessive use of alcohol
- Talk out your problems
- Be prepared for life’s surprises
- Learn to laugh at yourself
- Go to anger management classes
- Visit www.anger-management-resources.org
- Visit www.masteringanger.com
- Improve your time management
- Avoid people that tend to increase your irritability
- Learn to communicate your needs
- Avoid passive aggressive behavior
- Improve money management
- You never have the right to hit someone—Never
- Get adequate sleep
- Behave at sporting events the same way you want your children to behave
- Stay clear of angry people
- Recognize that what you value or believe others may not
- Don’t procrastinate
- Be organized
- Don’t assume that because you said it other will do it—you are not the center of the universe
- Know your pet peeves
- Be open to the opinions of others
- Avoid excessive overtime
- Visit www.andersonservices.com
- Take time for yourself
- Visit www.ami-tx.com
- Compromise
- Remember that your needs are not always the most important
- Play your favorite sport
- Do not use illegal substances
- Call Carlos Todd today at 704-804-0841
This list was compiled by Delores Hamilton-Butler and Carlos Todd. They own and operate an Anger Management practice in Charlotte, North Carolina. Visit www.masteringanger.com for details or call 704-804-0841.
Carlos Todd, LPC, NCC, CAMF
President of the American Association of Anger Management Providers
Anger Management/Executive Coaching of Charlotte, North Carolina
Anger management and divorce
Posted November 20, 2007
on:Anger is a serious problem that tends to envelop those who are considering divorce or who are divorcing. Across the country some certified providers of anger management are using their skill not necessarily to stop the divorce but to help couples go through the divorce process with less conflict. Less conflict has a monetary value because the ability to resolve matters easily can mean a reduction of thousands or maybe tens of thousands of dollars in legal fees.
Some individuals have also been seeking anger management to manage conflict to save their own marriage. To find an anger management provider in your area visit www.anger-management-resources.org
Carlos Todd, LPC, NCC, CAMF
President of the American Association of Anger Management Providers
Anger Management/Executive Coaching of Charlotte, North Carolina
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